By Hani Masgidi

Training is the key for any business success, as it prepares you to take-on the challenges with a lot more skill and belief and when its matter of creating good impression on the customer who is of other nationality, other culture and creed, the role of training gets even more pivotal.

Call centre training is the most crucial part to make the experience of your caller rewarding and to get repeat on sales, otherwise, you won’t get a second chance to create your first impression. The key areas which need strenuous training are product knowledge, technology and speaking soft with skill.

Special soft skills trainings would be highly required for your call center team before handling international customers. Starting with the accent, make the heavy and localized accent affordable for the US or other developed nation caller, who are money rich and time-poor, they do not want to take too longer in understanding the alien accents. You will need to train your call center team through accent-neutralization and by arranging smooth and easy to adopt monikers. With this you can overcome the challenges faced by your call center with your international customers.

The difference in cultures, should be highly considered as it is the most difficult challenge call center team might come across. Customers always have high expectations on the customer service representatives. They are in some sort of problem while they are calling, some credit card payment issue, discrepancy on a bill, want to get assistance for computer problem or are seeking delay in their already bookings for airlines, they are all calling you with high level of frustration and the agent ahs to be trained to handle such situations with cool head and a lot of common sense.

These already offended callers are not ready to relieve anyone who is short of words, solutions and way-out for their everyday problems, all the agents should go strenuous in-house training before they are exposed to callers that how compliance can be achieved. US based customers expects the rep to offer a certain level of empathy, put thoughtful questions across, use relevant words and get hold of the problem smartly. Whereas, reps of under developed countries show sympathy which is offending for the callers who are expecting sincere support.

Training can give customer service raps more word choice and way forward to lead the conversation ahead, they can present a confident gesture about offering sincere responses in the manner that echoes with your customer base. The more technology savvy your customer service reps are, the more their chances of converting a call into long-term relationship exist. Train the reps with all the innovative technologies to make them feel good about everything. This will improve their confidence and they will show better performance.

As a crux, the rep should be given adequate knowledge of the content they are supposed to handle, they should be given ample training in receiving calls in safe-simulated environment to get confidence and skills, a detailed perspective of the country which has most potential prospects for the call centre and last but not the least, an ongoing coaching to make their skill, their excellence.

About the Author: Your One Stop

Call Center resources

and

call center trainings

Source:

isnare.com

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By Robert Kane

Marijuana users have always sought legal loopholes in countries where it is illegal to own or smoke it. Many people choose to buy marijuana seeds (which is legal in many places), then grow and smoke their own (which is not!) But every marijuana smoker has probably dreamed at one point or another of living in a country where marijuana is legal – or at least where the ‘rules’ concerning possession are so lax that it is effectively legal.

Most people know about Holland’s famously relaxed laws regarding marijuana (which is why it doesn’t feature on the list below!) While no other country has achieved such high profile recognition for making marijuana legal, a number of places around the world have quietly relaxed their laws concerning possession for personal use. In most of these countries, possession still remains technically illegal, but penalties are not enforced if you are within certain guidelines – this is known as decriminalisation.

So, if living in a country where marijuana possession isn’t punished by the law sounds like heaven, here are five places you should consider emigrating!

Argentina

After a recent court debate about whether or not to punish those who buy and grow marijuana, Argentina has effectively made marijuana legal if it is in small quantities for personal use. A leading judge in Argentina even decided that it was ‘unconstitutional’ to legislate against marijuana possession! Those who buy marijuana seeds and grow their own are also leniently treated, so long as they are growing a small number of plants. The country is also notably supportive of several medical marijuana programs.

Australia

Before you go booking a one way ticket to Sydney, make sure you do your research. Different regions have different rules, but Western Australia, Southern Australia, Tasmania, Victoria and Queensland have all decriminalised marijuana to a certain degree. In Tasmania, Victoria and Queensland, police have taken to ‘ticketing’ those caught with less than 50 grams of marijuana rather than arresting them, and Western and Southern Australia have instituted on the spot fines for minor possession rather than official warnings or arrests.

Belgium

Since 2003, the Belgian government has made the possession and use of marijuana legal under the following conditions:

—

The amount possessed is 5 grams or less

—

You are over 18

—

You do not smoke in the presence of minors

—

You do not smoke in public

You can buy marijuana seeds and grow them in Belgium without penalty – however, you are only allowed to own one female plant. The purchase and sale of marijuana is still illegal, but most Belgians simply get their marijuana in Holland.

Colombia

Colombia, has had relaxed laws concerning drug possession for over ten years. Possession of less than 20 grams of marijuana, one gram of cocaine and one gram of heroin is not considered to be illegal, although things may change – recent conservative governments have considered repealing this law to combat Colombia’s drug culture.

Nepal

Unlike the other countries on this list, Nepal doesn’t have an actual decriminalisation policy towards marijuana – it’s rather that the laws they have are hardly ever enforced! Marijuana used to be legal in Nepal, making it a hippy Mecca in the 1960’s and early 70’s. It has been illegal since 1973 – not that you’d notice. Marijuana is widely available and used, especially by Nepalese holy men. Note that smuggling and growing are punished, but possession and personal use rarely are – if the police catch you smoking they will stop you, but only to collect a small bribe!

About the Author: Robert Kane is the managing director of Sensible Seeds.com, where you can buy

marijuana seeds

and informational books online. The website sells its products to customers all over the world.

Source:

isnare.com

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By Larry Donaldson

An NSF fee is simply a fee that you pay your bank each time you overdraw your account with a debit card, credit card or check. NSF fees these days at major banks run $30 to $35 per instance. And, the way most overdraft protection programs are set up, you can get dinged with such a fee multiple times in a single day – resulting in $100 or more in charges.

The best thing to do is to avoid putting yourself into a situation whereby you could get charged this type of fee. After all, at least in theory, it should be pretty simple: just don’t make any charges or write any checks when the balance in your checking account won’t cover it.

However, as with most things in life, there is a sizable gap between theory and reality. In practice, on a day-to-day basis, there are a number of things that make it a challenge to always keep proper tabs on one’s checking account balance. For example, the way that many online bank statements display your balance information, it is not always clear which checks or charges have been processed and which have not. Meaning that if you really want to figure out your balance, you need to sit there with a calculator just to do so each and every morning before going shopping.

And don’t depend on your debit card getting rejected at the register as a failsafe way of ensuring you do not overdraw your account. That is because, with most overdraft protection programs, they are set up to actually accept a debit card charge via a merchant even when your balance does not cover the charge! This will result in an automatic NSF fee.

If you have recently had this type of fee assessed to your account, you will want to learn how to write an effective NSF bank fee apology letter in hopes of getting a refund. Here are 5 steps to requesting a refund via letter:

1. Get your facts straight:

Any time you are presenting a facts-based case for something, it is a good idea to have the facts straight ahead of time. Go through your bank statement for the day of the NSF transaction and write down details such as merchant name, data of transaction, the before-and-after bank balance, and the amount of the transaction.

2. Get a story together about what happened:

Of course, you will need to remain truthful, but put together into a story or narrative form just how this happened. You want to make sure it does not sound like an excuse, but rather just an explanation.

3. Get into a calm state of mind:

The way you feel when writing a letter will come across in your choice of words and syntax. Be sure to put yourself into a relaxed, non-confrontational state of mind before putting pen to paper.

4. Write a well-punctuated, grammatically-correct letter:

Of course, presentation in these matters is important. Make sure that your letter is well-written, and be sure to proofread for grammar and punctuation.

5. Send it out and await the result:

Make sure that at the closing of your letter you actually ask for a refund – do not just apologize and leave it at that. Then, send out your letter and await a response.

If you follow these 5 steps, you are likely to get a refund for your NSF fee if it is the only one you’ve had within the last year.

Important: whether or not you are able to successfully obtain a refund, you should consider changing banks to one that does not charge overdraft fees – even when you overdraw your account. These banks are out there and they are looking for customers like you – those who are fed up with paying excessive overdraft fees.

About the Author: Find a list of no-overdraft-fee banks in your area at:

No Overdraft Fee Banks

.

Source:

isnare.com

Permanent Link:

isnare.com/?aid=599850&ca=Finances

Adwords Killers – How to Waste Money on Adwords

by

MikeSeddon

Are you one of the people that are wasting money every day on Google Adwords by paying too much for clicks and buying clicks that are completely worthless? The chances are that you are even if you don’t think you are!

The reason so many people are doing this is because they are making some (or maybe all) of the Killer Adwords Mistakes. These are the mistakes that cost you money and they are so easy to make. Luckily, they are also very easy to fix so read on to save yourself some serious money. Killer Mistake number one is not using Conversion Tracking. So many people talk about how they are getting a great click through rate or really cheap clicks but when I ask them if they are actually turning those clicks into customers they suddenly go very quiet. What is the point of a great click through rate if your clicks don’t generate any business? One of the best ways to track which clicks are giving you business is through Google’s own Conversion Tracking. Why people don’t install it is beyond me. It’s free and Google make it very easy. Just click on the Conversion Tracking link next time you are in Google Adwords and follow the simple steps. Killer Mistake number two is not using the broad, phrase and exact matching options for your keywords. Google sets up your keywords using the broad matching option as standard. However both phrase and exact matching are usually cheaper and provide a targeted click that is more likely to convert. Killer Mistake number three is not using negative keywords. A negative keyword stops your ad being displayed if that word is being used in the search. So for example, if you are selling a product then you probably would not want your ad showing when someone typed free into Google. So spend some time thinking up negative keywords for your campaigns. It will save you a small fortune in wasted clicks. Killer Mistake number four is writing ads that are misleading. I see this so often. People get so hung up on getting clicks that they start to make their ads more and more attractive with outrageous claims. The ads almost scream please click me! Unfortunately once the ad has been clicked the visitor soon finds that site doesn’t deliver the promises of the ad and they leave. So that’s another wasted click. Killer Mistake number five is advertising around the clock chasing all the clicks you can. Take a good look at your conversion rates. Look at the time of the day when you get your best conversions. Also check out which days of the week. Then use the scheduler in Adwords to only advertise at your best times. You will be spending your budget at your best times and you’ll get more conversions for your money. Killer Mistake number six is advertising in every country. If people can’t buy or use your product in their country, why allow your ads to show to those countries? Also just target your best selling countries and locations. Killer Mistake number seven is not using the reports in Adwords. There are lots of really useful reports that tell you a lot about how your campaigns are doing and they allow you to spot lots of improvements you can make. You can also set the reports up to run regularly and email you with the results. It’s that easy. So if you have never tried the reports then please go and spend some time looking through them. You will be amazed. Killer Mistake number is eight is worrying about being in the top spot. So many people get obsessed about getting their ad into the top spot. I’ll let you into a secret. The best converting spots are usually positions two and three. The top spot is rarely the best spot. So why pay for it! So now you know about the Killer Mistakes you can do something about them today.

Mike Seddon is the Adwords Expert at KKSmarts. You can find lots more of his top

advice on Adwords

on the KKSmarts

Website Promotion

website.

Article Source:

Adwords Killers – How to Waste Money on Adwords

byadmin

For most homeowners, their HVAC system is an important part of their day to day life and comfort. However, the parts and components that are hidden are often forgotten. This includes the ducts. The fact is, the ducts are a crucial part of a home’s comfort system and if they are dirty, they can present a number of serious and costly problems. This is why it may be time to invest in duct cleaning. Some of the benefits offered by Quick duct cleaning can be found here.

Improvement of Indoor Air Quality

One of the biggest concerns for many homeowners is the quality of the air in their home. If the ducts of the home are dirty and littered with accumulated dust, dirt and debris, then it is going to affect the air quality. In fact, in a typical six-room house, there are up to 40 pounds of dust created each year. If this dust is never cleaned, it continues to accumulate year after year. With the heating and cooling system is essentially the lungs of the structure, it is essential to keep it clean. If the air is dirty, this is what is going through the system and becoming stuck in the ducts. With Quick duct cleaning, all this nasty accumulation of dirt can be removed, improving overall home air quality significantly.

Energy Savings

The U.S. Department of Energy estimates that 25 to 40 percent of the total energy that is used for cooling or heating in a home winds up being wasted. The contaminants in the cooling and heating system result in it having to work harder, which can shorten the entire life of the system. While filters are often used, the system can still get quite dirty just with normal use.

When a home’s HVAC system remains clean, then it will not have to work as hard to stay at the desired temperature. This means that less energy will be used, and it will lead to increased cost-effectiveness. Refrigeration offers more information about keeping a Heating and Cooling system in good, working order. If more information is needed, be sure to call the HVAC specialists here. Doing so will ensure all questions are answered accurately regarding the system.