Author Archives: Admin

Your Call Center Trainings Are Your Real Needs

By Hani Masgidi

Training is the key for any business success, as it prepares you to take-on the challenges with a lot more skill and belief and when its matter of creating good impression on the customer who is of other nationality, other culture and creed, the role of training gets even more pivotal.

Call centre training is the most crucial part to make the experience of your caller rewarding and to get repeat on sales, otherwise, you won’t get a second chance to create your first impression. The key areas which need strenuous training are product knowledge, technology and speaking soft with skill.

Special soft skills trainings would be highly required for your call center team before handling international customers. Starting with the accent, make the heavy and localized accent affordable for the US or other developed nation caller, who are money rich and time-poor, they do not want to take too longer in understanding the alien accents. You will need to train your call center team through accent-neutralization and by arranging smooth and easy to adopt monikers. With this you can overcome the challenges faced by your call center with your international customers.

[youtube]http://www.youtube.com/watch?v=uVuAV2j2GJA[/youtube]

The difference in cultures, should be highly considered as it is the most difficult challenge call center team might come across. Customers always have high expectations on the customer service representatives. They are in some sort of problem while they are calling, some credit card payment issue, discrepancy on a bill, want to get assistance for computer problem or are seeking delay in their already bookings for airlines, they are all calling you with high level of frustration and the agent ahs to be trained to handle such situations with cool head and a lot of common sense.

These already offended callers are not ready to relieve anyone who is short of words, solutions and way-out for their everyday problems, all the agents should go strenuous in-house training before they are exposed to callers that how compliance can be achieved. US based customers expects the rep to offer a certain level of empathy, put thoughtful questions across, use relevant words and get hold of the problem smartly. Whereas, reps of under developed countries show sympathy which is offending for the callers who are expecting sincere support.

Training can give customer service raps more word choice and way forward to lead the conversation ahead, they can present a confident gesture about offering sincere responses in the manner that echoes with your customer base. The more technology savvy your customer service reps are, the more their chances of converting a call into long-term relationship exist. Train the reps with all the innovative technologies to make them feel good about everything. This will improve their confidence and they will show better performance.

As a crux, the rep should be given adequate knowledge of the content they are supposed to handle, they should be given ample training in receiving calls in safe-simulated environment to get confidence and skills, a detailed perspective of the country which has most potential prospects for the call centre and last but not the least, an ongoing coaching to make their skill, their excellence.

About the Author: Your One Stop

Call Center resources

and

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Highway bridge in Minneapolis, Minnesota, collapses

Category : Uncategorized

Thursday, August 2, 2007

The Interstate 35W Mississippi River eight-lane bridge in Minneapolis, Minnesota has collapsed on both sides of the highway over the Mississippi River during rush hour.

Previous reports indicated at least nine people had died, but Minneapolis police revised this to four during a 7:30 a.m. (local time) press conference. Tim Dolan, the Minneapolis Police Chief later stated that “several [adding to the four] people are confirmed dead at the scene,” but would not elaborate on how many. At least 79 have been injured and at least 8 are still missing, still believed to be in the rubble.

The road was busy with bumper-to-bumper traffic in four lanes when the entire 1907 foot (581 m) steel arch bridge collapsed. At least 50 cars were traveling on the bridge, including a school bus. The Red Cross said that 60 children were aboard a school bus, and that ten of those were admitted to a hospital.

The entire length of the bridge over the river collapsed at 6:05 p.m. CDT (UTC-5). The bridge, built in 1967, cleared the water level by 64 feet; the deck surface and pavement were considerably higher.

Reports say that people may be trapped in the water. Further, “many voids may contain survivors, but we cannot search those voids until it’s safe,” said Jim Clack, Minneapolis Fire Chief, during a press conference.

“One has died from drowning,” said a doctor from the medical center during an 8:00 pm press conference, who also said that so far 22 are in “yellow condition” and at least six are in “critical condition.”

Minneapolis officials have stated during an earlier press conference that “people are being sent downtown and all survivors are off the bridge. We are seeking help from the Red Cross.” and “[…]at least 60 children are receiving trauma care some with severe injures, some with minor injuries.”

Most of the injured have been received by Hennepin County Medical Center in downtown Minneapolis for medical treatment. Area hospitals are requesting all off duty staff and all Minneapolis ambulances to report. Residents are being encouraged to stay away from the area to let emergency crews do their work.

It is not known what caused the collapse, but there was construction being performed on the bridge’s road surface which included the use of jackhammers and the FBI has ruled out terrorism.

“Although it is much too early to make any determination of the cause, we have no reason at this time to believe there is any nexus to terrorism,” said Paul McCabe, an FBI spokesman.

In 2001 a stress inspection was done and Minnesota Department of Transportation stated that the bridge “should not have any problems with fatigue cracking in the foreseeable future.”

Typically an eight-lane bridge, the bridge was reduced to four lanes (two in each direction) during the current construction. The Minnesota Department of Transportation (Mn/DOT) had just announced overnight lane reductions on the bridge to one lane in each direction for the late evening hours of July 31 and August 1.

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U.S. ISPs to test restricting heavy Internet users

Category : Uncategorized

Thursday, June 5, 2008

On June 3rd, 2008, two United States Internet service providers (ISPs) announced they would begin tests to slow web access for their most active customers and charge them for extra speed. Comcast and Time Warner Cable, two of the largest ISPs in North America, both made separate announcements of their plans. The actions come in the wake of an investigation by the Federal Communications Commission (FCC), over whether Comcast had restricted some customers from sharing videos, music, and similar files. The FCC investigation led to a US Congress debate over whether and how much control ISPs should have over the flow of customer data.

Public interest groups complained in November 2007 to the FCC that Comcast had specifically targeted customers using applications that made use of the BitTorrent system, a popular form of file sharing. Free Press, an advocacy group that pushes for better oversight of cable operators such as Comcast, stated that Comcast practices were discriminatory towards users of the legal technology. “The cable companies see a hammer hovering above their heads and are scrambling to find ways to reduce the appearance of wrongdoing,” said Ben Scott, head of the group.

According to Roger Entner, a senior vice president from Nielsen IAG, as little as 5 percent of all Internet users may consume as much as 50 percent of all the bandwidth on the Internet. “This is the politically correct version of doing what Comcast had been doing before, though it takes the occasional [peer-to-peer] user off the hook,” Entner said. Sena Fitzmaurice, a Comcast spokesperson, said, “This says we won’t be looking at what type of traffic that there is, even though we still need to manage the network.”

Comcast’s tests are expected to begin in Chambersburg, Pennsylvania and Warrenton, Virginia.

While Comcast will attempt to throttle the speed of all its high-volume users, Time Warner Cable intends to use a different method. They will meter and bill clients, charging more money for faster speeds and larger amounts of transmitted data, functioning more like a traditional public utility, such as an electric company or cell phone service. Their metered billing test will begin on June 5 in Beaumont, Texas for newly enrolled customers. “Instead of raising prices across the board, consumers who are excessive users would pay,” said Alex Dudley, a Time Warner Cable spokesman. “It is clearly the fairest way to fund the investment that is going to be required to support that use.”

An Associated Press report that Time Warner Cable will bill customers between $29.95 to $54.90USD per month has been confirmed by the cable operator, with clients charged an extra $1 for each gigabyte (GB) by which they exceed their purchased plan. Art Brodsky, communications director of Public Knowledge, a consumer advocacy group in Washington D.C., has expressed concerns about the Time Warner Cable plan. Time Warner Cable’s most expensive offering, $54.90, comes with 15 megabits-per-second of data transfer speed and a 40 gigabyte limit on total data transfer.

“An HD (high-definition) movie is 8GB or so, three movies is more than half your allowance for a month, and heaven knows what else you might want to watch,” Brodsky says. “This is not a relieving congestion scheme as much as it is a rationing scheme. All it does is protect an inadequate infrastructure from the cable company.”

Retrieved from “https://en.wikinews.org/w/index.php?title=U.S._ISPs_to_test_restricting_heavy_Internet_users&oldid=751619”

Scotland denies bail to terminally ill man convicted of Lockerbie bombing

Category : Uncategorized

Saturday, November 15, 2008

Scotland has refused bail to the Libyan man convicted of the bombing of Pan Am Flight 103 despite his terminal cancer, as he can receive treatment in prison. Abdelbaset Ali Mohmed Al-Megrahi was jailed in 2001 for the 1988 bombing of the transatlantic airliner, killing 270 people, but is seeking to have his conviction overturned.

Minutes after Edinburgh’s Appeals Court rejected bail on compassionate grounds Jim Swire, spokesman for the victim’s families who lost his daughter in the disaster, complained about the ruling. “It has never been a goal of our group to seek revenge,” said a lawyer outside the court reading from his statement. “The refusal of a return to his family for a dying man whose verdict is not even yet secure looks uncomfortably like either an aspect of revenge — or perhaps timidity.”

Al-Megrahi, a former intelligence officer, is 54 and serving a minimum of 27 years for the bombing. He has advanced prostate cancer which is spreading through his body. His request for bail was rejected by Lord Hamilton, Scotland’s head judge, who said that as doctors say he could live a few more years he should not be released unless and until after his appeal succeeds or his condition worsens.

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Some other doctors give his time as just months, as the cancer has reached his bones. Hamilton however said that palliative hormone treatment could prolong his life. Hamilton also said Al-Megrahi was not suffering “material pain or disability”.

The Scottish Criminal Cases Review Commission ruled last year that the conviction may be a miscarriage of justice. It said there was significant doubts to be raised over several key pieces of evidence in the original trial.

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Bioidentical Hormone Replacement Treatment: General Overview

Category : Joint Treatment

By Adriana J Noton

Bioidentical hormone replacement therapy (BHRT) uses hormones consisting of compounds with identical chemical make-ups to hormones that are naturally found in the body. These hormones have a base made of wild yam and soy, allowing them to be compatible with the human body. BHRT is used in place of synthetic hormones, which have a foreign structural make-up to the body. The unrecognized molecular structure of synthetic hormones has been known to cause adverse side-effects, which is why many people prefer bioidentical over synthetic.

Cells are the creators of the many different hormones found throughout the body. The key role of hormones is to act as messengers by traveling through the bloodstream and relaying messages to and from the different cells. Without the transfer of these messages and signals, the different parts of the body would not be able to cooperate and communicate together for proper function. Poor communication between the cells is a major cause of ailment and disease.

Replacement of bioidentical hormones in women is used to increase low levels of progesterone, testosterone, and estrogen. These deficiencies are common in women that have had their ovaries removed, or are menopausal. This therapy is believed to treat symptoms including mood-swings, vaginal dryness, headaches, sore joints, and sleep disturbances.

[youtube]http://www.youtube.com/watch?v=Ds9O3dwgGFU[/youtube]

As men get older, they go through a change that is similar to menopause that is called andropause. A loss of bone density and muscle mass, along with irritability, insulin resistance, periods of depression, and a decreased sex drive may occur during this time. These changes are the result of a testosterone deficiency.

Sublingual/oral pills and hormone-enhanced topical creams are all used to treat hormone deficiencies. The creams tend to absorb slower into the bloodstream, which is one reason why the topical creams are commonly preferred over the oral methods.

The targeted achievement of bioidentical hormone usage is to balance hormones before the deficiency creates bigger health problems. Successful treatment can give patients a feeling of control over their health and quality of life.

Some researchers and doctors believe that these hormone replacements are very risky, while others say that they are very useful in preventing health complications later in life. There have been some studies that have linked bioidentical replacement to a higher risk of cerebrovascular accident, heart disease, thrombosis/embolisms, and breast cancer.

Undiagnosed hormone imbalances will not only inhibit the well-being of those affected, but can eventually lead to serious health problems. Doctors use simple blood tests to determine which hormones are deficient in the body, and how much replacement is needed for a proper balance. Treatment usually starts in smaller doses, but can be increased until there are noticeable signs of improvement. Since controlling hormonal deficiencies can be a complicated process, it is best to seek guidance from an internal medicine specialist or an endocrinologist. These doctors have more specialized experience with hormonal deficiency diagnosis and treatment than family doctors. Although there are many people that are very skeptical about using bioidentical hormones, there are also many that give it a very high recommendation.

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Puppies used to smuggle heroin

Category : Uncategorized

Thursday, February 2, 2006

Ten puppies with bags of liquid heroin surgically implanted into their bellies were having seizures in a drug bust in Medellin, Colombia, said authorities.

“They utilized a wide range of smuggling, the most repulsive of which was the use of puppies,” said John P. Gilbride, head of the DEA’s New York office.

“There have been cases of animal cruelty that have led to the discovery of drug labs, but not to the extent of an animal being used to carry drugs, especially a puppy,” said ASPCA spokeswoman Jo Sullivan.

Investigators believe that the dogs were used to smuggle heroin into New York on commercial flights. The drugs were then to be distributed and sold along the East Coast.

“Ten puppies, including Labrador retrievers, were rescued during a 2005 raid on a farm in Colombia,” said the United States Drug Enforcement Agency (DEA) on Wednesday. The Agency also announced that they had made more than 30 arrests.

Authorities believe that a veterinarian, Andres Lopez Elorez (who is also believed to be a fugitive in Spain), opened the bellies of at least six of the ten puppies, inserted 500 mL bags of liquid heroin, and then stitched them back up. Three puppies had died due to infections after the drugs were removed. A total of 3 kg of heroin were recovered from six puppies. The bags were found using ultrasound.

“The surviving dogs are still alive and well, we’re told,” said Gilbride. “I think it’s outrageous and heinous that they’d use small, innocent puppies in this way. This investigation identified the individuals who were responsible for overseeing and smuggling millions of dollars worth of heroin from Colombia to the East Coast.”

The investigation revealed that the smugglers, whose ring was based in Medellin, not only used people and puppies to conceal their drugs, but also body creams, aerosol cans, and the linings of purses and luggage.

A tipster is said to have led authorities to the puppies.

It is not known how many puppies were actually used in the smuggling operation.

Three dogs were adopted by Colombian police. At least one of those puppies will be trained to sniff for drugs.

About 24 kilograms of heroin was seized in recent raids in Colombia which have resulted in more than 20 arrests and another ten in custody in New York. A total of at least 24 kilograms have been seized in these raids.

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Wikinews interviews Joe Schriner, Independent U.S. presidential candidate

Category : Uncategorized

Saturday, April 17, 2010

Journalist, counselor, painter, and US 2012 Presidential candidate Joe Schriner of Cleveland, Ohio took some time to discuss his campaign with Wikinews in an interview.

Schriner previously ran for president in 2000, 2004, and 2008, but failed to gain much traction in the races. He announced his candidacy for the 2012 race immediately following the 2008 election. Schriner refers to himself as the “Average Joe” candidate, and advocates a pro-life and pro-environmentalist platform. He has been the subject of numerous newspaper articles, and has published public policy papers exploring solutions to American issues.

Wikinews reporter William Saturn? talks with Schriner and discusses his campaign.

Retrieved from “https://en.wikinews.org/w/index.php?title=Wikinews_interviews_Joe_Schriner,_Independent_U.S._presidential_candidate&oldid=4497624”

Training In Intelligence And Humint Training Can Be Attained Online

By Daniel Sommer

People earn a college degree for many reasons, chief among which is to increase one’s employment opportunities. Certainly, there are other reasons people go to college, such as for personal growth, professional growth, or intellectual interest. However, it may be safe to presume that the aim of most people who go to college is to secure a job after graduation.

The job market is a competitive place even in a good economy. In the strategic security field, jobs focusing on intelligence are plentiful. Those jobs have a range of duties and are located throughout the United States and the world. Those jobs also have a wide pay range and are more lucrative than many other careers.

A very general search of USAJOBS.com with the keyword intelligence yields numerous potential jobs. One job, intelligence specialist, located in Langley Virginia has a pay range of $50,287.00 to $93,175.00. Another job, supervisory intelligence analyst, is located in Tampa Florida and has a pay range of $96,690.00 to $125,695.00. Lastly, a job in Washington D.C., intelligence officer, has a pay range of $89,033.00 to $115,742.00.

[youtube]http://www.youtube.com/watch?v=T7N_L_pu74k[/youtube]

These jobs are but a snapshot of the many jobs available to the person seeking employment in the intelligence community. Indeed, the job search yielded 266 possible jobs. The question then becomes how to attain one of those jobs. One major factor that may lead to an intelligence job is education and training.

Intelligence training is not something easy to come by. For quite some time, most intelligence training was attained on-the-job. Training in intelligence analysis, HUMINT training, and counterintelligence were not systematized into a curriculum. There were no accredited universities that offered intelligence training let alone a masters degree in intelligence. However, it is quite possible now to earn a masters degree in intelligence from an accredited university. A masters degree in intelligence can offer HUMINT training and a variety of other training.

One way to increase one’s chances of attaining employment in one of these intelligence careers is to have education consistent with the job position being sought. There are numerous jobs available in the intelligence field, but the intelligence field, as a rule, is very competitive. As such, a person seeking employment in an intelligence field will need education and training that makes the applicant more competitive.

This fact makes online education in the intelligence field so valuable. A person can embark on a program of study that prepares him or her for the intelligence field. This is something that had not been the case ten to fifteen years ago. Moreover, the program of study can be worked on at the convenience of the student because of the online modality.

The end result is attaining employment in the field one trained for. As indicated above, there are many jobs in the intelligence field. However, those jobs are competitive. To meet the demands of those jobs, and to even be considered as an applicant, the job seeker will be well served to complete a degree program in the field of intelligence.

About the Author: Dan Sommer works for Henley-Putnam University, a leading educational institution in the field of Strategic Security. For more info on Henley-Putnam University,

training in intelligence

,

HUMINT training

, call 888-852-8746 or visit us online at http://www.Henley-Putnam.edu

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Teenage boys rape 13-year-old in Zurich, film act on cellphone

Category : Uncategorized

Friday, November 17, 2006

A group of 13 teenage boys raped a 13-year old school girl in Zurich last weekend, reports the website of the German language newspaper 20 Minuten. The report says that the girl was raped repeatedly and the act was filmed on mobile phones.

Six of the suspects are Swiss nationals, two come from Serbia and Montenegro, one comes from Italy, two from the Republic of Macedonia, one from the Dominican Republic and one from Bosnia and Hercegovina. All live in Zurich.

All the suspects were arrested on Thursday. Police secured 3 mobile phones. Police say that securing the phones ensures the movies don’t get published on the Internet and cannot spark potential copycat acts.

The alleged act took place in the flat of an 18-year-old colleague of a 15-year-old friend of the victim. The victim and four of the arrested suspects attend the same school Schulhaus Buhnrain in Zurich Seebach.

According to 20 Minuten, the families of the perpetrators have now massively threatened the victim.

Verena Lang Temperli, a school official, told 20 Minuten that this case is a problem of society itself, not a problem of the school.

Retrieved from “https://en.wikinews.org/w/index.php?title=Teenage_boys_rape_13-year-old_in_Zurich,_film_act_on_cellphone&oldid=3252980”

Bucharest to be ‘rebranded’ for 800 million euro

Category : Uncategorized

Wednesday, March 2, 2005

Bucharest, Romania — The city centre of Bucharest, the capital of Romania, is set to get a major facelift due to a real estate project called Esplanada (The Esplanade), which will be constructed by TriGranit Development Corporation. The total investment in the project will be greater than 800 million euro and aims to build a modern commercial pedestrian area in downtown Bucharest, with several shopping malls, office buildings, hotels and dwellings. It will be the largest real estate program in Romania since the fall of Communism in 1989.

Bucharest is currently looking at possibilities to improve its appearance and rebrand itself as a lively, creative and vibrant city. Many initiatives have sprung up to improve the city, including the organisation of CowParade later this year. Additionally, the old town centre will be restored. Due to Romania’s current economic boom, several other major construction projects are taking place.

Bucharest City Hall has blocked traffic in the city center due both to the old town restoration and to the Esplanada project.

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